Real answers from the people who clean your carpets

Frequently asked questions

Here are answers to the questions we hear most often from customers across Australia. Can’t find what you’re looking for? Call us on +61488836707 and we’ll help.

The cleaning process

How long does it take for carpets to dry after ABRAHAM, JAMES cleaning?

Our Hot Carbonating Extraction process uses about 80% less water than traditional steam cleaning. Most carpets are dry and ready to walk on in 1–2 hours — not the 1–2 days you’d expect from steam cleaning.

What cleaning method does ABRAHAM, JAMES use?

We use Hot Carbonating Extraction (HCE), a proprietary process that injects millions of tiny carbonated bubbles into your carpet. The bubbles lift dirt, allergens and grime to the surface where they can be extracted — without the soapy residue left by steam cleaning.

How often should I have my carpets professionally cleaned?

Most manufacturers recommend a professional deep clean every 6–12 months. For households with kids, pets or allergy sufferers, every 6 months is a good rule of thumb. Regular cleaning extends carpet life and keeps indoor air quality healthier.

Do you offer upholstery and rug cleaning too?

Absolutely. We clean all types of upholstery (sofas, armchairs, dining chairs, ottomans) and rugs (wool, synthetic, silk, Persian and more). Each item is inspected and treated individually so the safest method and solution is used.

Safety & the environment

Are ABRAHAM, JAMES cleaning solutions safe for children and pets?

Yes. Our signature The Natural® solution is green-certified, non-toxic and contains no harsh soaps, detergents or phosphates. It’s safe for kids, pets and people with sensitivities — once it’s dry, your surfaces are ready for normal use.

Will the cleaning process damage my carpet or warranty?

No. ABRAHAM, JAMES’s low-moisture process is recommended by most major carpet manufacturers and is certified to meet industry standards. Using less water actually helps protect the carpet backing and extends the life of your flooring.

Do you use any harsh chemicals or fragrances?

No. The Natural® is fragrance-free and contains no phosphates, soaps, detergents or harsh solvents. It’s GREENGUARD Gold certified and listed on the U.S. FDA G.R.A.S. (Generally Recognized As Safe) list.

Booking & pricing

How much does professional carpet cleaning cost?

Pricing depends on the size of the area, the type of carpet and any specialist treatments (such as pet urine or stain removal). We provide free, no-obligation quotes over the phone or via our online booking form — call +61488836707 anytime.

How do I book a clean?

Call +61488836707 during business hours, or use our online request form. Your local ABRAHAM, JAMES owner-operator will confirm the appointment with you directly — usually within one business day.

Do I need to be home for the clean?

We prefer that someone is home for the first visit so the technician can walk through the job and flag any concerns. For ongoing customers, we can arrange contactless access on request.

Results & guarantees

Can ABRAHAM, JAMES remove tough stains like red wine or pet urine?

In most cases, yes. Our HCE process and specialty stain removers are designed to lift a wide range of stubborn stains, including red wine, coffee, ink and pet accidents. The sooner a stain is treated, the better the result — call us as soon as it happens.

What if I’m not happy with the clean?

We back every ABRAHAM, JAMES service with our written satisfaction guarantee. If any area doesn’t meet your expectations, we’ll re-clean it free of charge — or refund your money. Just call us within 14 days of your service.

Do you move furniture?

Light furniture (side tables, dining chairs, small ottomans) is moved as part of the standard service. For heavy items like beds, wardrobes and entertainment units, we’ll clean around them unless you’ve arranged a move-out or access-specific job.